The 5 Best Talkdesk Alternatives & Competitors

If you’re looking for a call center software that’s more affordable and customizable than Talkdesk, you’ll want to check out these five alternatives. Each of these options has unique features that may be a better fit for your business.

Whether you need an advanced platform that can handle a high volume of calls or something simpler that’s easy to set up and use, there’s sure to be an option here that meets your needs. So take a look and see which one is the best fit for you!

Here are five of the best Talkdesk alternatives:

1. Five9

In this list, Five9 is the first Talkdesk competitor, offering end-to-end cloud solutions designed to provide customers with an overview of their customer journey.The company’s workforce engagement solutions help organizations to optimize contact centre operations and improve employee productivity.

If you’re looking for a comprehensive solution for your contact centre or workforce engagement needs, Five9 is an excellent option and a good Talkdesk alternative. The company’s end-to-end cloud solutions provide you with everything you need to deliver an omnichannel customer journey and engage your workforce in more efficient and effective ways.

Features Of Five9

• Smart Dialer: With Smart Dialer, your busy agents will be able to spend less time waiting on the phone and more time meeting customers’ needs.
• On-screen Caller Data: The software has a built-in interface that not only helps you to easily find and engage with prospects but also gives your team the opportunity for an efficient conversation.
• CRM Integrations: The software integration with leading CRM platforms makes it possible for you to export all customer data in one convenient location.
• Intelligent Routing: It connects you to the right agent with less interference. The software depends on IVR selections, agent availability and customer history for connection; it also offers rerouting options if needed or available.
• Clear Voice Quality: With the help of this tool, your agents can easily communicate with prospects and customers.

Plans & Pricing

Pros

• “It has lots of features depending on what you need from it and I think it’s a great addition to anyone needing direct customer communication.“
• “Overall I found this a fantastic software. It really does the job you need it to in both an effective and fairly simple way.“

Cons

• “There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.”
• “The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email.”

2. Genesys

Genesys is another strong Talkdesk alternative. As a leading provider of end-to-end cloud solutions, Genesys is helping businesses across the globe create seamless customer journeys. With a focus on workforce engagement and omnichannel customer interactions, Genesys is empowering businesses to provide an unbeatable customer experience. By bringing together the best in cloud technology, artificial intelligence and advanced analytics, Genesys is helping businesses to thrive in the digital age.

Features

• Ease of communication with clients across channels:
• Seamless integrations: It’s easy to meet or exceed your daily KPIs with Genesys, increase productivity by promoting services and products through a streamlined process.
• Offers valuable customer insight: The insights that you can get from this platform will help determine how well your business is running, and which areas could use some improvement.
• Lead generation and conversion made easier and more effective: The platform allows users to access customer data, which can be used to create targeted campaigns.

Plans & Pricing

Pros

• “Overall I am excited to continue to use this product I do think it’s going to have a lot of great assets.”
• “Generally speaking, it is a great Contact Center Solution.”

Cons

• “Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.”
• “Going through some pains here has taught us a lot but the issues themselves aren’t ideal. There have been some data lags when we have tried to access our data through the UI or APIs.”

3. Zendesk

Zendesk is an end-to-end cloud-based customer service platform that provides businesses with a complete view of the customer journey. From first contact to resolution, Zendesk gives businesses the tools they need to deliver a seamless omnichannel customer experience. The platform also helps businesses engage and empower their workforce, resulting in higher levels of customer satisfaction and loyalty. With Zendesk, businesses can provide the best possible customer service at every stage of the journey.

Features

• Scale Your Customer Support: Zendesk installation and configuration are quick and easy. It can help you improve the quality of your customer interactions.
• Get Deep Insights: Zendesk Insights is a powerful reporting tool included with the Plus and Enterprise packages. It enables you to conduct customized and in-depth KPI analysis.
• Other Benefits: Zendesk setup and implementation are quick and simple. You can use it to boost the quality of your customer interactions.

Plans and Pricing

Pros

• “Overall it was pretty good since the product is so feature/function rich. Getting the support to understand how to best use the product was a challenge sometimes.”
• “It’s the best in comparison to other tools like LiveChat or Freshchat.”

Cons

• “There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.”
• “Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.”

4. Avaya

As an alternative to Talkdesk, Avaya is another leading provider of VoIP platforms. Avaya’s Communication Manager (ACM) is a powerful VoIP platform that can be used to manage customer journeys and workforce engagement. ACM offers end-to-end solutions for inbound and outbound calling, automatic call distribution, skills-based routing, quality management, and much more. Avaya also provides robust tools for reporting and analytics.

Features

• Connect Anywhere: Reach your clients far and wide
• Gain All-in-One Functionality: Add a comprehensive set of advanced UC options, including AI capabilities, for your entire team in every location and role.
• Collaborate More Easily: One-touch dialing and directory integration, for example, make every call a breeze.

Plans and Pricing

Pros

• “The product is powerful for larger contact center environments, it can handle capacity with ease.”
• “I like that you can measure or keep track of time, very well with this program. An excellent choice for a company who wants the most of its employees.”

Cons

• “I dislike that you could potentially pick up another line by accident, there’s a possibility of someone listing to your private call and you won’t even notice it.”
• “Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network.”

5. RingCentral Office

RingCentral Office, a Talkdesk competitor and robust end-to-end cloud communication platform that enables seamless communication between in-house employees and clients over messages, videos, and calls. The platform simplifies users’ workflow by providing them with an easy way to forward team-specific messages, share files, and manage tasks on the go. It helps to reduce email clutter by creating dedicated threads and folders for individual teams, projects, and topics.

Features

• Consolidated messages: This software stores inquiries from social media applications and email platforms. 
• Increased profit: This software utilizes the Intelligent Classification Engine (ICE) that matches agents and customers enabling you to retain customers and gain new clients.
• Real-time performance reports: The system enables you to compare key performance indicators (KPIs) with actual business processes. 

Plans and Pricing

Pros

• “I like how someone can share their screen and we can either call in or use computer audio. It makes it really easy to go over documents and presentations on large conference calls.”
• “I love that they combined the different apps into one easy one.”

Cons

• “The trainer assumed knowledge I did not have and there was way too much pressure to approve of what they said and did. The entire introductory training program was flawed, in my opinion.”
• “I think it’s a little confusing since so many screens pop up when you first log in. I think it takes some time to get used to.”

Conclusion

These are just some of the top Talkdesk alternatives available on the market today. When choosing the right solution for your business needs, be sure to consider your specific requirements carefully to ensure that you select the best possible option. We hope this article was helpful and that you now have a better understanding of the best Talkdesk alternatives out there.

Which of these platforms do you think fits your needs best? Let us know in the comments below!