SaaS

TALKDESK

Table of Contents

Founded:	2009
CEO:	Tiago Paiva
Employees	250-500
Revenue:	$2M-$5M
Headquarters:	Kirkland, WA
Last Updated:	2022

What is TALKDESK?

TALKDESK is a software company that offers a platform for businesses to manage their customer relations. The company’s product is designed to help businesses manage their customer relations.

How does TALKDESK work?

TALKDESK’s product works by providing businesses with a platform for their employees to use to manage their customer relations. The platform allows businesses to easily add, remove, and update customer records.

What services does TALKDESK offer?

TALKDESK offers a number of services for businesses, including:

– Customer Relationship Management: TALKDESK offers a customer relationship management service that businesses can use to manage their customer relations.

– Reporting: TALKDESK offers a reporting service that businesses can use to generate reports on their customers.

How can TALKDESK help your business?

TALKDESK can help businesses in a number of ways, including the following:

Omnichannel Engagement

Your consumers expect exceptional service. They aren’t concerned with channels; they simply want a fantastic brand experience. Talkdesk Omnichannel Engagement is a collection of intelligent, intuitive technologies that allows you to interact with clients on their preferred channel while also customizing interactions, preserving conversation context, and swiftly raising conversations across channels.

Cloud Contact Center

Talkdesk’s CX Cloud platform delivers a complete set of enterprise-level, integrated CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across the organization – all native on Talkdesk’s CX Cloud platform.

Self-Service Portal

The Self-Service PortalTM is an AI-powered, self-service portal that defers calls, lowers costs, and increases customer satisfaction by using AI to deliver customers the information they need when they want it.

Workforce Engagement Management

Workforce Engagement ManagementTM is a complete suite of intelligent, easy-to-use tools that help you manage, develop, and engage your agents throughout the employee lifecycle. Improve customer service and optimize contact center efficiency.

Interaction Recording

Synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations provide a comprehensive view of each consumer touchpoint.

Performance Management

Provides managers with engaging data visualizations that help them spot development possibilities and engage agents through personal coaching.

Conversations Mobile App

Agents must have the tools to engage with consumers at any time and anywhere, as well as provide excellent customer experiences while on the go.

Effective Call Flows

Intents and replies may be automatically created from a database of expressions, fake-timed dialogues, user records, and other data that customers have generated through their usage of your product or service. This data is then used to create intelligent automated IVR conversations that deliver a frictionless self-service customer experience.

AI Trainer

Allow non-technical customer service employees to use their practical know-how to continuously boost AI models that power automations in the contact center. Automate more cases successfully and improve accuracy, resulting in higher consumer satisfaction and reduced cost per case.