Introducing Gong.io: A revenue intelligence solution

Founded:	2015
CEO:	Amit Bendov
Employees	500
Revenue:	$2M-$10M
Headquarters:	San Francisco, California
Last Updated:	March 2020

What is GONG?

Gong.io is a sales intelligence platform that provides sales teams with data-driven insights to improve their performance. The platform uses artificial intelligence (AI) to analyze sales calls, emails, and chat sessions and gives users real-time feedback on their performance. Additionally, Gong.io offers a number of features to help sales teams track their progress, plan their pipeline, and close more deals. In this blog post, we’ll give you an overview of Gong.io and its features.

How does GONG work?

GONG’s product works by providing businesses with a platform for their employees to use to manage their customer service. The platform allows businesses to easily add, remove, and update customer service records.

What are the benefits of using Gong.io?

Gong.io provides sales teams with valuable data-driven insights that can help them improve their performance. The platform uses AI to analyze sales calls, emails, and chat sessions and gives users real-time feedback on their performance. Additionally, it offers a number of features to help sales teams track their progress, plan their pipeline, and close more deals.
If you’re looking for a sales intelligence platform that can help you improve your performance and close more deals, then Gong.io is definitely worth considering. However, it’s important to keep in mind that the platform does have a bit of a learning curve, so you’ll need to factor in some training time for your team if you decide to go with Gong.io

Gong.io also offers a number of features that can help sales teams improve their performance. For example, the “Playbooks” feature allows users to access best practices for specific deals from the Gong community. The “Coaching” feature gives users access to expert guidance from the Gong team on how to improve their selling skills. And the “Benchmarking” feature allows users to compare their performance against other salespeople in their industry.

-Improved sales strategies: By recording and transcribing customer interactions, Gong.io provides valuable insights that can be used to improve sales strategies.
-Increased closes: The data generated by Gong.io can be used to identify patterns and trends in customer interactions, which can be used to increase the success rate of Sales pitches/proposals. -Higher productivity: The various features offered by Gong.io (such as call analysis and email tracking) help sales reps optimize their performance and close more deals in less time.

How can GONG help your business?

Deal Execution: Take a close look at your deal flow, sales performance, and client interactions to identifying risks before deals fail. When your pipeline is stronger, you will win more contracts.

People Intelligence: In order for the sales force to increase their skills, People Intelligence offers best practices based on top performers and provides call recordings to sales managers in real-time. Data on sales strategies are also extracted using AI.

Forecasting: There will be no more speculation. Platform switching will no longer be necessary. Make sure deals stay on track and teams are aligned on important figures by using data-based guardrails. You will be equipped with more accurate forecasts every quarter so you can better manage your pipeline.

Coaching: The workflows are clear and easy to follow, making it easier to replicate what works by turning objective data into coachable situations that are devoid of drama. Your strategy will always be supported by the right information.

Strategic Initiatives: Thanks to Gong’s early insight into what works and what doesn’t, you can confidently launch big-bet concepts. To make changes quickly, you should understand why your project succeeds or fails right away.

Strategic Messaging: Take a look at what works. Learn how to assess the long-term success of your brand and how to measure messaging campaigns that are more challenging to measure. Monitor consumer conversations regarding your most recent OOH or podcast campaign and learn the messaging techniques used by your salespeople. Your materials can become more impactful.

Competitive Intelligence: Take into account the changes your competitors are likely to make to the market. Watch your competitors, as well as your top representatives, for developments and gains. Make your content and campaigns market-leading by getting the insight you need.

Onboarding: Role-specific training can decrease ramp time and the amount of labour required to complete new transactions. Top performers teach reps new skills. To fill talent shortages, managers obtain insightful information on deal execution and soft skills.

Competitive Intelligence: Consider the market adjustments that your competitors are likely to make. Keep tabs on the competitors who are developing or gaining ground, as well as the reactions of your top representatives. Get the information you need to create market-leading content and campaigns.

What are the salient features of GONG?

Some of the salient features of GONG include:

– A customer service management service that businesses can use to manage their customer service.

– A reporting service that businesses can use to generate reports on their customer service.

Plans & Pricing

PROS/POSITIVE FEEDBACKS

• “Outstanding way to retain information discussed, study my own and other behaviours to improve. It’s quickened our new hire onboarding and improves direct coaching.”
• “It integrates pretty seamlessly with different CRM providers – including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.”
• “Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.”
• “Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.”
• “Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom is great and makes the software easy to use.”

CONS/NEGATIVE FEEDBACKS

• Has No Free Plan
• “It’s been tough onboarding some of my teammates to the software. That’s been the biggest, and only, struggle.”
• “If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.”

What is GONG’s mission statement?

GONG’s mission statement is “To help businesses manage their customer service.”

Are there any alternatives to GONG?

Yes, there are a number of alternatives to GONG, including:

– Zendesk

– Freshworks

– Salesforce

How can I contact GONG?

You can contact GONG by:

– Email: info@gong.io

– Phone: (888) 992-8729

– Web: https://www.gong.io/

Conclusion

Gong.io is a powerful sales intelligence platform that can help your team close more deals and improve their performance. While there is a bit of a learning curve involved in using the platform effectively, the benefits definitely outweigh the costs for most businesses. If you’re serious about taking your sales game to the next level, then